This Refund Policy explains how refund eligibility is determined for products and professional services purchased from LOGONAX.
1 - General refund framework
Because LOGONAX provides customized creative, digital, technical, marketing, consulting, production, and development services, projects can differ in scope and progress. Refund eligibility is therefore evaluated against the work performed and the milestone stage reached.
Unless different written terms apply, 10% of the total project value is allocated to acquisition and initiation. Following initial delivery, 30% is allocated in total to acquisition, initiation, and initial work. The remaining 70% is allocated across remaining milestones.
2 - 48-hour cancellation window
LOGONAX provides a voluntary 48-hour cancellation window starting when the applicable project payment is completed. A valid request during this period may be eligible for the remaining balance after the initiation allocation, subject to applicable law and any greater written right.
3 - Initial work and delivery
Initial work may include research, discovery, planning, strategy, concepts, drafting, design, development, configuration, content preparation, or production. Initial delivery occurs when the first meaningful output is shared or made available through an agreed project channel.
4 - Milestones and work in progress
Completed milestones are treated as services performed and reduce the potentially refundable balance. If a request arrives while a milestone is in progress, LOGONAX may assess the reasonable portion of documented work, resources, deliverables, and non-recoverable commitments already used.
5 - Change of mind and third-party costs
After the cancellation window, a change of mind alone does not create an independent refund entitlement. Future work may still be cancelled under applicable project terms, with any eligible balance calculated under this policy.
Authorized, actually incurred, and non-recoverable third-party costs such as domains, hosting, software, advertising, stock assets, printing, and vendor charges may be deducted where permitted by law.
6 - Service failure and billing errors
If you believe LOGONAX materially failed to provide contracted services, contact us promptly with the project details so we can investigate, correct an error, complete an outstanding deliverable, or determine an appropriate remedy.
Verified duplicate or erroneous charges will be corrected and refunded as appropriate.
7 - Requesting and processing a refund
Refund requests must be submitted in writing through an official LOGONAX customer-service or project channel and should include your name, project email, order or project ID, service, and transaction details.
Once approved, LOGONAX will initiate the refund within 10 business days unless applicable law requires a shorter period. Refunds normally return through the original payment method.
8 - Contact and statutory rights
For refund questions, email support@logonax.com or use the contact page. This policy does not limit any mandatory consumer, statutory, warranty, payment-network, or other legal right that cannot lawfully be limited.